Stateroom accommodation on board your ship, with facilities as per grade booked.

Meals on board as follows:

- Early morning fruit juice, tea or coffee plus continental breakfast in your stateroom
- Light or buffet-style breakfast from a choice of different venues or a full English breakfast in the restaurants
- Mid morning coffee
- Mid morning ice cream
- Buffet-style lunch or three course lunch in the restaurants or on some days a barbecue or speciality buffet
- Snacks throughout the day from any of the Select Dining venues
- Afternoon tea with sandwiches and delicious freshly-baked cakes
- A six course dinner in the restaurant.

Daytime activities:

- The ship’s newspaper, detailing the full day’s programme of entertainment and events.
- Sun loungers on deck for sunbathing and relaxing.
- Fresh towels supplied for sunbathing and drying off after swimming.
- The use of swimming pools, whirlpool spas, gymnasium, golf driving nets, table tennis, shuffleboard, short tennis, deck football and cricket
- Card games, chess, scrabble, backgammon and Trivial Pursuit.
- Interest talks on most cruises with help and advice from our specialist lecturers. They vary from painting to beauty demonstrations and a chance to improve your dancing.
- A library stocked with mysteries, histories, romances plus guides to some of the places you’ll be visiting.

All evening entertainment:

- Captain’s Reception - a glittering occasion and an opportunity for you to meet the Captain and his officers. Naturally the drinks are on us during the Captain’s Reception!
- Lavishly staged show spectaculars. There will be compilations of West End and Broadway shows and tributes to well known stars.
- Cabarets with singers, comedians and speciality acts.
- Classical recitals and concerts on most cruises.
- A cinema on Artemis, Aurora and Oriana showing feature films including recent releases.
- Quizzes and panel games - just a bit of a challenge with a prize for the best team effort.
- Dance music with live bands, playing a wide range of music from the 40’s to the present day, and disco.
- Special theme evenings selected from Tropical, 60s & 70s and Black & White Ball theme.

The Reef - our children and teenagers’ programme on board Aurora, Oceana, Oriana and Ventura:

- A Junior Club for 2 - 4 year olds & 5 - 8 year olds, staffed by our qualified Reef Rangers, with an extensive programme of play, sport and entertainment.
- For teens (9-12 years) and teenagers (13-17 years) a full programme of activities including quizzes, sports, pool games, competitions and discos.
- Special children’s tea.
- Captain’s ‘Coketail’ Party - a chance to meet the Captain and the drinks are on us!
- A night nursery for children up to 5 years (See ‘Families’)

All UK and overseas port taxes.

UK Air Passenger Duty on fly-cruise holidays.

Flights from/to the UK for all fly cruise holidays.

Coach transfers to/from the overseas port/airport for all fly cruise holidays, if taking flights on the dates shown in each itinerary.

Going Ashore: Ship-to-shore tenders for when you anchor off-shore.
- Port guides with details on the history and culture, places of interest, restaurants, transport and shopping details, plus a few words of the local language and a map
- Illustrated talks by experts on your ports
- Facilities for changing your money into local currency for most of the ports of call our ships visit, subject to on board exchange rates (buy/sell).

- Travel Insurance.
- Travel to and from Southampton or the airport.
- Optional shore excursions at your ports of call.
- Coffee and drinks in the bars, all drinks and wines in the restaurant and in your stateroom.
- Cigarettes and tobacco though it’s worth remembering that these are at lower prices than at an equivalent standard hotel ashore.
- Dinner at the Select Dining venues is by reservation and a Select Dining charge will apply in the evening and at lunchtime in the Orchid Restaurant and Arcadian Rhodes on Arcadia, in The White Room, East and Ramblas on Ventura and at Oriana Rhodes.
- Balcony Dining on all ships.
- Tips at the end of your cruise.
- Any optional purchases made at the various outlets on board i.e. the ship’s shops, photo gallery, art auctions etc.
- Hairdressing, beauty and spa treatments on all ships.
- Kinesis gym and hydro pool on Arcadia and thermal suites on Arcadia and Ventura.
- Selected fitness classes and services.
- Telephone calls, faxes, Internet access (where applicable) and e-mails from the cyb@study.
- Laundry Service: though there are free launderettes available for your use on board.
- Room Service
A complimentary standard 24 hour room service menu is available. Charges apply to some premium items.
- All costs for medicines & treatment in the ships Medical Centre though you will find that these costs will generally be reimbursable under your holiday insurance subject to validity of cover and any excess.
- Any scheduled flight upgrades.
- Airport hotels for fly cruise holidays are offered at a special rate.
- Any vaccination or visa costs.
- Optional entertainment facilities including handicraft materials, bingo, golf simulator, souvenir programmes and computer services.
- Special shuttle bus and city transfer services.

On cruises sailing from and returning to Southampton, you can bring as many bags as you can comfortably fit into your stateroom, but please restrict the weight of each item to no more than 30kg for handling purposes. Please note storage space on Artemis is restricted. On Artemis’, Oceana’s and Ventura’s fly cruises the baggage restriction will be 25kg per person. For cruises of 3 nights and under, passengers are required to carry their own luggage on board. If you would prefer to have your luggage delivered to your stateroom for you, our luggage handlers will be happy to provide luggage labels when you hand over your luggage at the terminal before proceeding to check-in.

If you are a British Citizen, a full passport is required. If you DO NOT HOLD A BRITISH CITIZEN PASSPORT, your passport travel documentation and visa requirements may be different. You should check with your travel agent or P&O Cruises to ensure you have the correct documentation. The following passport and visa information is for British Citizens only. You will need to have 6 months validity in your passport after your date of return (especially for Norway, Russia, and the USA). Children will need their own passports except for some European destinations. Please check with P&O Cruises or the UK Passport Agency for exceptions to this requirement. If you are applying for a new passport, please leave adequate time to action your application. Please be aware that if you are applying for your first British Citizen passport, you may now be required to attend interviews prior to the passport being issued. For this reason, we would advise all passengers in this situation to allow a minimum of six weeks to obtain their passports. For further information, please contact the Identity and Passport Service Adviceline on (+44) 0870 521 0410 or visit the website at www.ips.gov.uk. Please note British Visitor Passports are no longer valid. British Subject passport holders requirements may differ: please ensure you obtain the necessary documentation.

At the time of going to press no visas were required for holders of British Citizen passports with the exception of the following countries. If you should need advice on Visa requirements for your holiday please contact our Visa Information department on 0845 071 0308.

Libya – a Libyan visa will be required. Generally this visa can be organised on board for an additional fee of approx £20 per person (subject to change). Everyone needs to buy a visa whether or not they are going ashore. Full details will be advised in the pre-cruise mailing 8 to 10 weeks before departure. Libya chooses to apply rigidly to the Arab League rulings regarding the boycott of Israel, and therefore does not recognise the state of Israel. As a result the following categories of person are not permitted to enter Libyan waters:-
• Israeli Nationals
• Persons travelling on other nationality passports containing Israeli stamps
• Persons travelling on other nationality passports with stamps issued by the Jordanian, Egyptian or Lebanese authorities at any border crossing point with Israel
• United States of America passport holders
If you intend to travel on any of the above documents, please contact our Visa Department prior to making your cruise booking, on 0845 071 0308.

At the time of writing, we are advised that all visitors to Libya, regardless of nationality, will require a certified translation of their passport into Arabic to allow them entry into the country. This will incur an additional charge of around £30 per person. Further, updated information about this requirement will be provided by us around three months before travel.

Russia – For cruises calling at St. Petersburg, we expect to be able to arrange block visas for passengers travelling on organised shore excursions, however, if this is not possible we will advise you in good time to obtain a visa yourself. If you intend to go ashore independently in St Petersburg, a Russian Tourist Visa is required. This MUST be obtained before leaving home as visas cannot be granted during the cruise. Should you wish to obtain an individual Russian Tourist Visa, you will need to be sponsored by a licensed Russian Tour company. This company will provide you with the necessary documentation to obtain your individual Tourist Visa. After obtaining this information, you will need to contact a visa service or the Russian Embassy at www.rusemblon.org for the visa. You must bring a photocopy of the photograph / personal details page of your passport if you are intending to go ashore with an organised excursion or independently.

United States of America
(including St. Thomas & San Juan)
International travellers, who are nationals of Visa Waiver Program (VWP) countries, may enter the USA without a visa after completing a US Department of Justice Form I-94W (Visa Waiver Programme - VWP) on board the ship. You may check to see if you are eligible for this program by visiting the US Embassy website in the UK at www.usembassy.org.uk or by contacting them on (+44) 090 4245 0100 (premium call rate). Some of the conditions for entry into the VWP are listed below, however if you DO NOT hold a full British Citizen passport or a passport from another country eligible for the VWP, your situation may be different and you should check to ensure you have the correct documentation for your holiday.
• All VWP travellers, regardless of age or type of passport must be in possession of a Machine Readable passport
• All passports issued before 26 October 2005 must be machine-readable.
• Passports issued between 26 October 2005 and 26 October 2006 must have a digital photograph (digital photos are printed on a page, not glued or laminated into the passport).
• Passports issued on or after 26 October 2006 must be biometric for travel to the USA. If your passport is issued after this date and is machine-readable but not biometric, you will need a full US visa.
• If any passenger has a police history or an arrest, even if the arrest did not result in a criminal conviction or a criminal record, a full US visa may be required
• If any passenger has any serious communicable disease or illness a full US visa may be required
• If any passenger has been refused entry to the US on a previous occasion, including deportation, you must contact the US Embassy on (+44) 090 4245 0100 (premium call rate)

Other important information for entry into the USA is as follows:
• British Subject passport holders must obtain a full US Visa direct from the US Embassy.
• Travellers born in the US or with dual US citizenship must enter and depart the US on US passports.
• British Visitor passports are no longer valid
• Passengers who hold B1/2 visas are advised they may be presented separately to US Immigration.
It is your responsibility to ensure you comply with all the US entry conditions. Failure to meet these conditions will make you responsible for any repatriation costs or airline fines you may incur. If you are uncertain please contact the US Embassy helpline or P&O Cruises Visa Department. You will also be able to check if you require a visa for the USA at www.usembassy.org.uk/cons_new/visa/visa_wizard.html.

Schengen Visa requirements
Non-European passport holders may require a Schengen visa for entry into Continental Europe. Please ensure you check your entry requirements for Europe prior to embarkation. The United Kingdom is not a Schengen State member. British Citizen passport holders will not need to obtain a Schengen visa.

It’s your decision entirely. We offer a comprehensive range of full and half-day shore excursions at most ports. As a guideline, half-day shore excursions will cost £20-40 and full-days usually around £50-90 depending on the itinerary. Well send you a shore excursions guide containing full details of the shore excursion programme for your cruise around 8-10 weeks before you travel. The brochure descriptions set out to offer practical advice based upon our operating experience. We would strongly advise you to read the excursion descriptions to make sure that your chosen excursion is suitable for your individual personal requirements. The majority of our shore excursions use coaches. We use our best efforts to obtain appropriate transport although it is not always possible to secure fully accessible vehicles. Please note that taxis usually are available for hire close to the ship’s berth should passengers wish to travel independently.

To reserve your shore excursions simply book online at www.pocruises.co.uk/cruisepersonaliser or telephone our Reservations Centre on 0845 3 555 333 to make an advance booking. No payment is required at this stage.

Once booked, a shore excursion confirmation will be sent to you, which must be carried with you on your cruise. Your shore excursion tickets will be delivered to your cabin on board during your cruise and the charge for these will be applied to your on board account. We recommend advance booking to avoid disappointment, though naturally you can also book at the Shore Excursions desk on board. If you prefer to make your own arrangements, you’ll find a folder of port guides in your stateroom. Please note that some of the locations and sights mentioned in the cruise descriptions are not available on our shore excursions. In these cases
it is possible to visit them independently.

Passengers will be able to obtain suitable foreign currency for most ports of call on board. This can be purchased using travellers cheques or with cash. As Sterling is the only currency used on board, we recommend you take Sterling travellers cheques with you. We regret we are unable to accept cheques or American Express Prepaid Travellers Cheque Credit cards as payment for foreign currency. On Ventura only, passengers are able to purchase foreign currency using their on board account. Passengers can re-exchange their foreign currency, but only in the denominations sold on board (subject to on board exchange rates). We are unable to accept foreign coins. All foreign currency transactions are converted using Sterling.

Please note that, as part of the fight against terrorism, international crime and money laundering, EU regulations require all passengers entering or leaving the European Union with €10,000 or more in cash (or its equivalent in other currencies or easily convertible assets - e.g. bonds, shares, travellers cheques etc.) to declare the sum to the customs authorities of the Member State which he/she is entering or leaving. If you are likely to need to make a declaration under this regulation please contact the HM Revenue & Customs National Advice Service on 0845 010 9000 or visit www.hmrc.gov.uk for further information on how to comply.

By Car

The majority of our cruises leave from and return to our cruise terminal in Southampton. If you are driving, you can leave your car in a secure car park near the terminal. This service is operated by Cruise & Passengers Services.

Contact Cruise & Passenger Services Ltd to arrange car parking:
visit www.candps.com/parking or call 023 8033 4883.

Postcodes of ports

Mayflower Cruise Terminal: SO15 1HJ
Queen Elizabeth II Terminal: SO14 3GG

Directions by car

Below are directions into Southampton using the M3 and M27 (eastbound) routes.

From the M3:

-Exit the M3 at Junction 14 and join the M27 for Poole.
-Exit the M27 at junction 3 and join the M271, heading towards Totton.
-At the roundabout at the end of the M271 take the exit towards Southampton (A3024 - Mountbatten Way).
-Turn off the A3024 where signs direct you to Dock Gate 10 and Ocean Village.
-At the first set of traffic lights (opposite the Novotel Hotel) turn right into Southern Road.
-After the security gatehouse, turn right at the roundabout, proceed approximately 250-300 metres, taking your next left. Public car parking is available taking your next left approximately 200 metres on the left.

From the M27 (Eastbound):

-Exit the M27 at junction 3 and join the M271, heading towards Totton.
-At the roundabout at the end of the M271 take the exit towards Southampton (A3024 - Mountbatten Way).
-Turn off the A3024 where signs direct you to Dock Gate 10 and Ocean Village.
-At the first set of traffic lights (opposite the Novotel Hotel) turn right into Southern Road.
-After the security gatehouse, turn right at the roundabout, proceed approximately 250-300 metres, taking your next left. Public car parking is available taking your next left approximately 200 metres on the left.

By Coach

Alternatively, if you live a distance from Southampton, then you may wish to
travel to Southampton by coach. Arrangements can be made with Eavesway Travel Ltd.

Eavesway Travel Ltd operates coach services from departure points across the UK direct to the cruise terminal and return for 2009 cruises which depart
from and/or return to Southampton. A service will also operate to Southampton for cruises P922, E928, N925, N925A and from Southampton for cruises N906, N906A, E906, P906, P006, E006, N006 and N006A.

Reservations should be made with:

Eavesway Travel
Bryn Side,
Bryn Road,
Ashton in Makerfield,
Wigan WN4 8BT
Tel: 01942 727985
Fax: 01942 271234,
Email: sales@eaveswaytravel.com

Not just a place to send emails and keep in contact with friends and family back home, the Cyb@study offer the opportunity to acquaint yourself with the latest software packages and technology. You could, for example, discover how to get the very most out of your digital photography with Photosuite. There may even be some of the more standard Microsoft packages like Excel and Word that you might have been waiting for the right time to learn how to use.

If you are a complete novice when it comes to computers then the relaxed, friendly environment found in the Cyb@study is the perfect place to be introduced for the first time – we can help you to surf the internet and set up an email account so you can write home and let everyone know what a wonderful holiday you are having.

We want your whole family to have a wonderful holiday and The Reef provides a whole range of facilities and daily programmes for children and teenagers on board Aurora, Oceana, Oriana and Ventura. The Reef is split into four age specific childrens clubs and includes Splashers for 2-4 year olds, Surfers for 5-8 year olds, Scubas for 9-12 year olds and H2O for 13-17 year olds. At the start of your holiday you’ll be invited to an informal meeting where our Reef Rangers will explain the facilities in detail, outline the events planned and the few restrictions we impose. Please note that Arcadia and Artemis are dedicated to adults and therefore we do not accept children or teenagers under the age of 18.

Each ship has the following facilities available:

Aurora - has ‘Toybox’ for the 2-4 year olds, ‘Jumping Jacks’ for 5-8’s, Quarterdeck for 9-12’s and Decibels for 13-17’s. The Terrace Pool and paddling pool on D Deck are reserved especially for children under 10 and their parents whilst the Crystal Pool is available for all passengers including children. There is also a Night Nursery for the under 5 year olds in ‘Toybox’.

Oceana - has the ‘Treasure Chest’ for 2-4’s, the ‘Hideout’ for 5-8’s and the two ‘Buzz Zone’ rooms for 9-17’s. In peak seasons of school holidays we may designate one of Oceana’s pools as family only. There is a Night Nursery housed in the children’s area.

Oriana - has ‘Peter Pans’ for 2-4’s & 5-8’s, ‘Decibels’ for 9-12’s and ‘Outerspace’ for 13-17’s. The Terrace Pool and paddling pool on D Deck are reserved especially for children under 10 and their parents whilst the Crystal Pool is available for all passengers including children. There is also a Night Nursery on G Deck.

Ventura - has Tumblers a play area for under 2s for parent supervised play, Toybox for the 2-4 year olds, Jumping Jacks for 5-8s, The Den for 9-12s and Decibels for 13-17s. The small pool and paddling pool on Sun Deck are reserved especially for children 8 and under and their parents.

During peak season we offer Slumber Time between 10.30pm and midnight for the 5-8 year olds. In addition all ships offer the use of a stateroom listening facility, which is available through the telephone system. Please note on some out of season cruises it may be necessary to change the age ranges of the clubs to 2-8s and 9-17s.

We would ask parents and/or guardians to remember that there are other passengers on board and for this reason a few of the lounges and public rooms are ‘out of bounds’ to passengers under 16. Please note that passengers under the age of 18 must travel with a parent or companion over the age of 21 and that we are unable to carry babies under the age of six months (one year for Aurora cruises R810, R814, R819, R823, R902 and R911, Oceana cruises E827, E906, E928 and E006, Oriana cruises X802, X818, X917 and X920 and Ventura cruises N818/A, N906/A, N925 and N006).

Please note that children in swimming nappies are not allowed to use the main pools but may use the paddling pools under the supervision of their parents or guardians. We also ask parents and guardians to note that children under 16 must not be left unaccompanied on the ship whilst at a port of call.

For children aged 2-4 & 5-8 and under two’s accompanied by a parent, Aurora, Oceana, Oriana & Ventura have playrooms, packed with ballpools and softplay areas, toys, games, books and craft material. Each is open daily and we arrange an extensive programme of play, sport and entertainment. Much as we’d like to, we regret we are unable to take babies under two during the day. In the evening you don’t even need to worry about small children (under 5 years old) as you can leave them in our supervised night nursery, though as there is limited space we operate on a ‘first come, first served’ basis daily. Opening times will be published on board. Please note that parents/guardians must ensure that infants left in the care of the Night Nursery are settled to sleep before they leave.