Customer Support
Contact us
We're here to help. Contact our friendly team today on any of the below channels:
If you'd like to get in touch you can call us on 0344 338 8003*
*Local call charges apply.
If calling from overseas, please call us on +44 344 338 8635
*International call charges apply.
If you'd like to contact us via email, please fill out our form below.
Our advisors will be happy to help you with your enquiry via our live chat service.
Live chat will be avaliable on our Contact us page and Essential information page during our Customer Contact Centre opening hours.
Please note, our live chat service will only appear when advisors are available within the opening hours.
Cookie policy and privacy
You must be opted into 'Functional cookies' to be able to see and use our live chat. If you'd like to amend your preferences so that you can use our live chat service, please visit our our cookie policy page and navigate to the bottom where you can select 'Amend preferences', and then ensure you opt in to 'Functional cookies'.
Your privacy is important to us. We will never ask for any payment information or other sensitive data during our live chat. To provide you with the best possible support, we will ask for your name and email address. Please be assured that this information is strictly for internal use and will not be used for marketing purposes. For more information on how we process your data, view our privacy notice.
For more information on our live chat service, please click here.
Our opening hours are:
Monday - 8:30am - 8:00pm
Tuesday - 8:30am - 8:00pm
Wednesday - 8:30am - 8:00pm
Thursday - 8:30am - 8:00pm
Friday - 8:30am - 8:00pm
Saturday - 8:30am - 6:00pm
Sunday - 10:00am - 5:00pm
On Bank Holidays we will be open 10:00am - 5:00pm
Festive opening hours
Please note, the contact centre will be operating under different opening hours during the festive period:
Thursday 12th December – 08:30 – 15:00.
13 – 23 December – normal opening hours.
Tuesday 24th December – 08:30 – 15:00.
Wednesday 25th December – closed.
Thursday 26th December – 10:00 to 17:00
27 – 30 December – normal opening hours.
Tuesday 31st December – 08:30 – 15:00.
Wednesday 1st January – 10:00 to 17:00.
All guests are reminded that travel information is personal, and guests should always protect their personal information – including their booking number. Whether booking a new cruise, making booking changes or simply asking questions, guests should only call P&O Cruises Customer Contact Centre on 0344 338 8003*, or your travel agent for any questions or booking changes.