Accessible shore experiences, city stays and land tours

• In order to use a ramp or lift, guests are required to be seated in a wheelchair
• Shore experiences can only accommodate manual or powered wheelchairs with a maximum weight of 180kg (guest and wheelchair combined), maximum length of 1,200mm and a maximum width of 700mm
• Unfortunately, we are unable to accommodate mobility scooters as they cannot be secured in any of the available vehicles
• Vehicles, ramps and lifts may vary depending upon the destination and availability
• Staff are not allowed to lift or assist a guest in or out of a vehicle
• A suitable carer or travel companion should accompany a full-time wheelchair user at all times during these experiences
• Private cars and minivans are not suitable for full-time wheelchair users.

Once you have booked your holiday, you can find the full range of accessible shore experiences available to you on My P&O Cruises. Simply log in using your booking reference and browse your options. You can read through the descriptions of your preferred shore experiences to check they are suitable for your requirements.

Places that offer wheelchair-friendly activities will begin with the word ‘accessible’. As with any other shore experience, you can browse and book shore experiences online at My P&O Cruises, or you can visit your ship’s Shore Experiences team on board or use the My Holiday planner.

If you have reduced mobility or use a walking aid but are not a wheelchair user, please note that a range of suitable shore experiences are also available. To find them, simply use the ‘low activity’ search filter. You can find out more about the various activity levels for every individual experience in the 'Important information' section on My P&O Cruises. 

We always do our very best to make sure that all our guests can comfortably get ashore at as many ports as possible. However, there may be times when accessibility for wheelchair users simply isn’t possible. You should bear in mind that, where ports have a large tidal range, it will be unsafe for us to deploy our ship’s brow if there are tidal movements during the day. If your pre-booked accessible shore experience must be cancelled due to a port’s tidal range, your purchase will be automatically refunded.

Due to health and safety requirements concerning the design of the ship, port infrastructure and equipment, it may not always be possible to offer our shore experience programme. Our tour providers and/or coach operators reserve the right to refuse carriage if you are unable to negotiate the steps of the coach independently. This does not apply to lift coaches for full-time wheelchair users. In many cases, taxis for hire are usually readily available close to our ship’s berth, should you wish to travel independently. 

If you have booked a hotel with us as part of a pre- or post-cruise package, and have special hotel accommodation requirements, please let us know as soon as possible so we can secure a suitable room for you. This will be subject to availability as accessible/adapted hotel rooms are limited.

Transfers to and from your hotel are included. If you are a full-time wheelchair/mobility scooter user or are unable to board a coach, let us know and we'll ensure our chosen supplier is aware of your needs and provides the most suitable vehicle available.

To tell us about your accommodation or transport requirements, please speak with our Customer Contact Centre on 0345 355 5111 (local call charges apply).

• In order to use a ramp or lift, guests are required to be seated in a wheelchair
• Shore experiences can only accommodate manual or powered wheelchairs with a maximum weight of 180kg (guest and wheelchair combined), maximum length of 1,200mm and a maximum width of 700mm
• Unfortunately, we are unable to accommodate mobility scooters as they cannot be secured in any of the available vehicles
• Vehicles, ramps and lifts may vary depending upon the destination and availability
• Staff are not allowed to lift or assist a guest in or out of a vehicle
• A suitable carer or travel companion should accompany a full-time wheelchair user at all times during these experiences
• Private cars and minivans are not suitable for full-time wheelchair users.