Life on board

If you can’t independently get to your assembly station (which could be down several flights of stairs if the lifts aren’t available) due to disability, health or mental capacity, you must pre-register for assistance to ensure we have sufficient crew available, even if you’re travelling with a companion who can assist you.

At the time of booking, you’ll be asked questions to help us understand any additional support you may require. Failure to provide this information will result in you being denied boarding, at your own expense.

If you do need assistance, using the below statements as guidance, you’ll need to declare this.

An evacuation chair – this is a mandatory requirement for anyone who is unable to use the stairs due to mobility or other circumstances, or for anyone bringing a manual wheelchair or powered mobility device.

One-to-one assistance – this is a mandatory requirement for anyone who needs someone to guide and steady them on the stairs, due to mobility or other circumstances. For anyone who uses a mobility aid, such as a walking stick or walker, this is the strongly recommended level of assistance.

After you’ve notified us at the time of booking your holiday, we’ll register your assistance needs and you’ll need to complete a questionnaire on My P&O Cruises. We ask that you complete the questionnaire as soon as possible after booking and no later than two weeks before you sail. This is to ensure there is sufficient time to be able to contact you if we need to discuss any of the information you’ve provided. We regret that failure to do so will result in you being denied boarding at the terminal. If you have a medical requirement that doesn’t impact your ability to independently attend your assembly point, please contact medical@carnivalukgroup.com. This inbox is monitored during office hours from Monday to Friday only.