Accessible cabin features

All our accessible (adapted) cabins feature: Wide doorways into the cabin and bathroom Sufficient floor space for manoeuvring a wheelchair or mobility scooter Wet-room-style bathrooms Grab rails for the shower and toilet Pull-down shower seat Flush thresholds between the bathroom and cabin Ramped access to the balcony (where applicable)

Cabin door widths are listed below. Please note that these sizes apply to most cabins; however, some exceptions apply. For specific details, please contact our Customer Contact Centre or your travel agent. Arcadia Suite - 83cm Mini-suite - 83cm on average Standard - 60cm Adapted cabin - 86cm Aurora Penthouse - 82cm Suite – 61cm Mini-suite – 61cm Standard cabin – 54cm Adapted cabin - 86cm Azura Suite - 55cm Standard cabin - 55cm Adapted cabin - 80cm Britannia Suite - 53cm Standard cabin - 53cm Adapted cabin - 79cm Ventura Suite - 55cm Mini-suite - 55cm Standard cabin - 55cm Adapted cabin - 80cm Iona Suite - 83cm Standard cabin (including Conservatory Mini-suite) - 65cm Adapted cabin - 83cm Arvia Suite - 83cm Standard cabin (including Conservatory Mini-suite) – 66cm Adapted cabin – 83cm

Accessible cabins and ship access

We want everyone to have a fantastic cruise holiday with us. Here, you can learn about our accessible cabins and other accessibility features on board.

Any guest who is a full-time wheelchair or mobility scooter user, or who needs to use a mobility device inside their cabin, must be booked into an accessible cabin, selected Suite or Mini-suite that provides the space and features needed to suit the guest’s needs. If you tell us (on the ‘On-board needs’ questionnaire) that you’re going to bring mobility equipment on board, but the cabin you’ve chosen isn’t suitable, we’ll contact you to discuss other cabin options.

Due to the space within partially adapted cabins and ambulant-accessible cabins (standard cabins with accessible features), these cabin types aren’t suitable for guests who need a profiling bed on board. A profiling bed is a specialised bed that can lie flat, but which has an adjustable base with multiple segments that can be raised and tilted, either together or independently.

We can only accept a limited number of profiling beds on each cruise so please get in touch with our Customer Contact Centre* if you require this for your cabin. Please note, on Arcadia, there are a limited number of suitable accessible cabins for guests who require a profiling bed on board.

*If you're submitting a contact us form, please choose the Accessibility option on the form.

Use the information below to find out more about our accessible cabins or explore the full list of accessible and partially adapted cabins by ship.

Powered mobility devices will only be accepted in partially adapted cabins on Arcadia, not on any other P&O Cruises ship.

Partially adapted cabins have accessible features such as a wet room and handrails, but due to the available floor space, partially adapted cabins are not suitable for all guests that require the use of a mobility device full-time.

On Arcadia, some of the partially adapted cabins have a small gap of 60 cm between the end of the bed and the wall, so these cabins aren’t suitable for guests who wish to use their wheelchair or mobility scooter inside the cabin; they’re suitable only for guests with other types of mobility aids.

Ambulant-accessible cabins on Arvia are standard cabins with accessible features, such as handrails in the bathroom and a shower seat. We can’t accommodate powered mobility devices in ambulant-accessible cabins on Arvia, because the cabin size reflects that of a standard cabin. In the unlikely event of an emergency, our crew need to have enough space in the cabin to deal with any potential incident involving a powered mobility device. Arvia has ambulant-accessible cabins with some accessible features for guests who have compact, foldable manual wheelchairs of a certain size. Manual wheelchairs can be stored, but not used, in these cabins. For safe storage in ambulant-accessible cabins, manual wheelchairs must be less than 100 cm long and less than 60–65cm wide (the maximum width varies by ship), and foldable into one piece (with no removable parts) to less than 50 cm wide.

Guests are not permitted to bring their own mattress or mattress topper. Beds, chairs or other items of furniture are not permitted unless they have the appropriate International Maritime Organisation (IMO) fire rating certification. If you’d like to make a request to bring items with you, please contact our Customer Contact Centre* and outline the full information of the items and relevant certification. We’ll asses your request and let you know whether or not we can allow the items on board.

*If you're submitting a contact us form, please choose the Accessibility option on the form.

Our recommended supplier, Mobility at Sea, has a selection of IMO-approved items available for hire. For more information, you can contact them on 0800 328 1699.

All ships have a limited number of lower-depth mattresses. All measurements detailed below are taken from the bottom of the bed to the top of the mattress (approximate).

Arcadia, Aurora, Azura and Ventura

59 cm / 23.2 inches

Arvia and Iona

64.5 cm / 25.4 inches

Britannia

60 cm / 23.6 inches

Cabin door widths are listed below. Please note that these sizes apply to most cabins; however, some exceptions apply. For specific details, please contact our Customer Contact Centre or your travel agent.

Arcadia

Suite - 83cm
Mini-suite - 83cm on average
Standard - 60cm
Adapted cabin - 86cm

Aurora

Penthouse - 82cm
Suite – 61cm
Mini-suite – 61cm
Standard cabin – 54cm
Adapted cabin - 86cm

Azura

Suite - 55cm
Standard cabin - 55cm
Adapted cabin - 80cm

Britannia

Suite - 53cm
Standard cabin - 53cm
Adapted cabin - 79cm

Ventura

Suite - 55cm
Mini-suite - 55cm
Standard cabin - 55cm
Adapted cabin - 80cm

Iona

Suite - 83cm
Standard cabin (including Conservatory Mini-suite) - 65cm
Adapted cabin - 83cm

Arvia

Suite - 83cm
Standard cabin (including Conservatory Mini-suite) – 66cm
Adapted cabin – 83cm

The accessible cabin bathrooms are wet-room-style shower rooms with a flush threshold into the cabin. They have roll-in showers that have handrails and pull-down shower seats. There are also grab rails on both sides of the toilet; one is fixed, and the other is pull-down.

Accessible cabin showers have a non-slip floor. However, if you’d like a shower mat, you can request one once you’re on board. These are subject to availability.

If you have specific requirements, we kindly ask that you enquire at the time of booking as we’re unable to make any changes to the structure, fixtures and fittings (temporary or otherwise) of your cabin once you're on board. If there’s something you need to know that isn’t covered on our website, such as the locations of grab rails, please contact us.*

*If you're submitting a contact us form, please choose the Accessibility option on the form.

Accessibility on board

Please be aware of the following important safety information when moving around the ship:

Our ships are very large, and distances may be a challenge for those with impaired mobility
The ships’ doors are heavy
The majority of public areas and venues have level or ramped access
There are raised door thresholds throughout the ships, and specifically out onto open deck areas, which need to be navigated with care
Some non-accessible public bathrooms have a threshold (high steps into the bathroom)
You may find certain areas of the ship narrower than you are used to, including cabin doors
In the interest of your own safety and that of other guests, mobility scooters and wheelchairs must be driven at a safe speed at all times
The launderettes on board are not accessible
No type of mobility device should be left unattended in a public area, including corridors and outside cabins

All our ships offer a pool hoist with chair (weight limit 136 kg). You may need to book use of this in advance at Reception with 24 hours’ notice. Each ship’s crew are trained to assist guests to operate the pool hoist only and can’t help guests in and out of the chair.

Arcadia – Neptune pool (shallow end)

Arvia – All pools

Aurora – Crystal pool (shallow end)

Azura – Aqua pool (deep end)

Britannia – Riviera pool and Serenity pool (both in the shallow end)

Iona – All pools

Ventura – Laguna pool (shallow end)

Lift sizes vary on our ships. It can be tight to fit mobility devices in and out of lifts, and they can be busy. You may encounter delays on embarkation day and when disembarking if guests are getting on or off the ship around the same time. Please pay careful attention to staircases that are close to the lifts.

It’s important for guests travelling with mobility equipment to check they will fit into the lifts. You can see lift dimensions here.

We want all guests to enjoy the on-board entertainment in comfort. Our entertainment venues have allocated spaces for guests to watch performances from their wheelchair or mobility scooter with seating nearby for carers or travelling companions. These are allocated on a first-come, first-served basis to full-time wheelchair users. However, you are able to book if you are travelling on either Arvia or Iona. Each ship has different arrangements for the safe storage of mobility devices during performances. Please talk to the Entertainment team on board for guidance.

Accessible cabins and ship access

Accessibility on board

Discover accessibility with P&O Cruises