Help and Advice

The legislation related to the charging of credit card fees changed on 13 January 2018.

As a result, guests will not be charged a credit card fee on payment transactions made from 11 January 2018.

Yes, each adult passenger in a cabin can register their own payment card to be used against their on-board account. This can be activated either during the online check-in process or at Reception once on board.

Our preferred visa provider CIBT offers a simple online solution to all your World Cruise visa requirements. British passport holders living in the UK can simply visit https://cibtvisas.co.uk/ for cruise-specific information and documentation. If you don’t hold a British Citizen passport, please contact the relevant embassy or consulate for advice. For more information click here or call CIBT on 0207 620 6487

Yes, you are able to make a partial payment. You can make payments online here where you can choose whether you want to pay the full balance or a different amount of your choosing.

The Blue Light Card benefit is only available on Select fare bookings made direct and over the phone. We are unable to add the benefit retrospectively.

Yes, we do offer military benefits to UK citizens. We are pleased to offer on-board spending money to:

Current serving personnel

Veterans

Reservists 

MOD Civil servants

NATO personnel in the UK

for the following service divisions:

British Army 

Royal Navy

Royal Air Force

Reserves

Royal Marines 

Merchant Navy

Home Guard

The offer is available to those that are currently serving in the HM Armed Forces and those that have previously served within the HM Armed Forces. Guests will need to quote their Defence Privilege Card membership number for the Military on-board spending money to be added to their booking.

The Defence Privilege Card membership is a paid for membership, the cost for which is £4.99 for 5 years membership. Guests can register through www.defencediscountservice.co.uk.  

To apply for the Military Benefits, you would need to supply your Defence Privilege Card Number to our Customer Contact Centre either directly or via your travel agent, either at the time of booking, or no later than 7 days before departure, along with the promotion code MLT. You may also be asked to present your card at the check-in desk on the day of embarkation, so please make sure you have this with you when travelling.

Military Promotions are not combinable with certain promotional fares including Early Savers, Savers, On board booking, Thank You For Cruising promotions, Ship Visit, Tesco voucher bookings and partnership benefits. If you have any queries on combinability, please call our Customer Contact Centre.

The amount of on-board spending money is applicable for the 1st and 2nd passengers in a cabin only and depends on the grade of cabin booked and the duration of the cruise:

Nights Sea View / Inside Balcony Suite 

2-6 £10 £15 £20

7-13 £20 £30 £40

14-21 £50 £65 £75

22+ £75 £90 £100 

We have a wide range of gifts available on all our ships suitable for all ages, ranging from teddy bears* for the children, to The Unlimited Celebration Package. Please see our gift page for more details. Please note we require a minimum of 72 hours notice prior to the cruise departing to arrange a gift (with the exception of flowers where the notice period may vary).

If a guest receives a bottle of wine or Champagne as a gift and intend to take this to a restaurant, then they should also take the gift card presented with the bottle to avoid being charged a corkage fee.

*Please note that if ordering a teddy bear, a gift voucher will be placed in the guest's cabin so that they may collect the bear from the shop on-board.

Gift Confirmation

We do not automatically issue confirmation of gift orders, please ask at the time of purchase and we can arrange one to be sent to you. 

Prices and promotions can vary from time to time, in line with the rest of the travel industry. However, we are not able to honour these changes retrospectively.

If your booking has been made through one of our travel agent partners please contact them to settle the outstanding balance of your holiday.

The Shine Rewards programme rewards front-line travel agents for making Select Price cruise bookings, taking part in P&O Cruises related training and engaging with our brand. Travel agents can accumulate points and spend them on e-vouchers, brand related merchandise and cruise holidays via the reward portal/catalogue on the Shine website.