How do I cancel my P&O Cruises booking?
We understand that plans sometimes change and, while we'd love to have you on board, we also want to ensure flexibility. This guide will explain what to do if you need to cancel your P&O Cruises booking.
Cancellation
Last updated: 19/09/2024
| If you're unsure about cancelling, consider a transfer instead. This way, you can keep your holiday dreams alive and find the perfect P&O Cruises adventure for another time. For more detail, please see our article Can I transfer my cruise?.
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How to cancel if you’ve booked directly with P&O Cruises
To cancel, the lead guest on the booking will need to call us as this isn't possible to do online.
Call our friendly Customer Contact Centre on 0344 338 8003 (local call charges apply). You’ll find our opening hours here.
Our advisors will explain the cancellation policy details based on your specific circumstances, so please have the following information to hand:
- Your booking reference
- Full name
- Date of birth
- Address
- Contact details, such as your email address
How to cancel if you’ve booked through a travel agent
Please contact them if you need to cancel or make any other changes.
Can I cancel my cruise holiday and get my money back?
A cancellation charge might apply, depending on the price type (Select Price, Early Saver or Saver) and the date you cancel, as shown in the table below .
For full details about cancellation charges, please visit our Booking Terms & Conditions.
P&O Cruises Select Price and Early Saver:
| Period before departure within which written notice of cancellation is received by P&O Cruises | Cancellation charges (percentage of price) |
| From the date of booking until 91 days before departure | Deposit |
| 90 to 57 days | 50% |
| 56 to 42 days | 60% |
| 41 to 16 days | 75% |
| 15 to 6 days | 90% |
| Less than 6 days before departure or failure to embark. For fly-cruises, departure day is the date of the flight departure. | 100% |
Saver:
| Period before departure within which written notice of cancellation is received by P&O Cruises | Cancellation charges (percentage of price) |
| From the date of booking until departure, including failure to embark. | 100% |
Check your insurance policy
It may be possible to reclaim these cancellation charges (less any applicable excess) under the terms of your own insurance policy. You’ll need to get in touch with your insurer to make a claim.
Still need help?
Still have questions? Our friendly Customer Contact Centre is always happy to help! Contact us today on 0344 338 8003.
Details you'll need to provide:
- Your booking reference
- Full name
- Date of birth
- Address
- Contact details, such as your email address
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