What support do I get when flying with reduced mobility or a disability?

Flight details

Last updated: 19/09/2024

Reduced mobility seating

If you have specific seating requirements, you can pre-book specific seats via the airline on scheduled flights. Chartered flights have limited seats designated for guests with reduced mobility. These seats are assigned one week before departure. Once we have received all on-board needs questionnaires, they will be reviewed, and priority will be given to those with the greatest need. The questionnaire must be returned no later than 14 days prior to departure. 

Seats are subject to availability and are assigned on a case-by-case basis. You will not be considered for a reduced mobility seat if you have not completed the questionnaire.

For assistance requirements, we can guarantee that only one companion will be seated with someone with reduced mobility on the flight. Please note that this is available only on charter flights.

Flying with medical equipment 

If you need to bring a CPAP, BiPAP, nebuliser or oxygen concentrator on board the flight or require oxygen during the flight, you must notify the airline directly as soon as possible and no later than 14 days before departure to confirm carriage. All medical equipment must be battery operated as there is no power supply on board an aircraft.

Please inform us:

• if you intend to bring your own hoist or commode, as airlines may have weight-associated restrictions
• if you require additional baggage allowance for mobility equipment or medical supplies

You can inform us via the form on our Contact Us page. 

Flying with a mobility aid

You must check in your wheelchair or mobility scooter at the airport with your baggage. The airport’s assistance team will assist you from check-in and help you reach and board the plane.

If you are travelling on a flight with an electric wheelchair or mobility scooter, you must contact the airline as soon as possible after booking and no later than 14 days before departure to confirm carriage of your mobility aid. As each airline may require different information, depending on the flight and type of electrical aid you will be carrying, we ask that you contact the airline directly.

If you are bringing a mobility aid, please ensure you are fully aware of the type of battery that forms part of the mobility aid and that you have the instructions or know how to remove the battery from the device before it is loaded onto the aircraft.

Next steps

If you are flying and taking any of the equipment described above, you must give us full details when you complete your on-board needs questionnaire. You must also contact the airline to inform them about the equipment you will be bringing. This applies to scheduled and charter flights.  

Please note, if you’re bringing a mobility scooter or an electric wheelchair, you must be booked into an approved fully accessible cabin or a selected Suite or Mini-suite. Please contact us or your travel agent to find out about availability. For more information visit our mobility aids and equipment page.

Still need help?

Still have questions? Our friendly Customer Contact Centre is always happy to help! Contact us today on 0344 338 8003. 

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