What is an on-board account statement?
Your on-board account statement is a detailed record of all your on-board spending during your cruise holiday using your cruise card, which is linked to your registered payment credit or debit card.
On-board account
Last updated: 20/12/2024
What can I expect to see on the statement?
It shows what you’ve bought using your on-board account, such as:
- Dining and drinks: speciality restaurant meals, room service and drinks from the bar
- Spa: treatments, products and salon services
- Shore experiences: experiences and activities ashore
- Shopping: items from on-board ships
- Other: laundry services, chargeable coach transfers, and anything else you buy using your cruise card while on-board our ships.
Please note: your on-board account statement doesn’t include anything you’ve bought via My P&O Cruises before your sailing ; these are charged at the time of booking.
Where do I find my on-board account statement?
A printout of your on-board account statement will be delivered to your cabin the night before disembarkation; it’ll be in the pigeonhole outside your cabin door. Please remember to look for this on your final morning before disembarking.
Please note: your on-board account statement isn’t an itemised list; it lists the venue and amount spent.
If you haven't received your on-board account statement by the time you're ready to disembark and would like to see a paper copy, please visit Reception. They’ll be happy to help you find your statement or give you a copy.
You can also see the charges made throughout your cruise via My Holiday or your in-cabin TV, under ‘On-board account’, up to the day you disembark.
| We recommend keeping a copy of your on-board account statement for your own records; once you’ve disembarked, you’ll no longer have access to your on-board account via My Holiday. |
When does my on-board account close?
You can still spend using your cruise card until you leave the ship, but any charges made after 2am on the day of disembarkation will show as a separate transaction on your credit/debit card statement. If you’re paying in cash, your account should be settled by 10pm the night before you disembark.
Is there anything I need to do to settle my on-board account?
As long as you’ve registered a payment card before the start of your cruise holiday, either by checking in online via My P&O Cruises or once you’re on board, there’s nothing you need to do. All charges will be applied automatically to your registered credit/debit card at the end of your holiday with us.
What can I do if I have a query about my statement?
For any concerns about your on-board account statement, please visit Reception before disembarking; they’ll be happy to answer your questions and help with any issues you may have.
If you have a question about your statement after you’ve disembarked, please get in touch with us by filling in our contact form or by calling 0344 338 8003 (call charges apply).
Still need help?
Still have questions? Our friendly Customer Contact Centre is always happy to help! Contact us today on 0344 338 8003.
Was this post helpful?
Yes or No